Manufacturer Warranty
All products sold on www.flobay.com are included under the
original manufacturer's warranty unless otherwise noted on the product page.
Products are sourced from manufacturers or authorized U.S. distributors.
Where applicable, authorization documentation can be provided for verification.
Warranties (what is covered, the duration of coverage, and how to obtain
service under the warranty) are at the manufacturer's discretion.
Warranty periods differ by brand and product type. Warranty information can
be found in the individual product listing.
Warranty Coverage Includes
Depending on the manufacturer, warranties can cover:
- Manufacturing defects
- Defective parts
- Mechanical or electrical component failures in normal residential service
Warranties do not cover:
- Damage due to misuse or abuse
- Improper installation
- Unauthorized repairs or modifications
- Normal wear and tear
- Cosmetic damage after delivery
How to Request Warranty Service
If you encounter a problem with your product:
-
Contact us at
Contact@flobay.com
Please provide:
- Order number
- Full name used for purchase
- Description of the issue
- Photos or videos (if applicable)
Our support group will contact the manufacturer to submit a warranty claim.
Often, the manufacturer will provide warranty service directly rather than a
third-party managing it for quicker resolution.
Replacement Parts
Some manufacturers may replace the unit, but some manufacturers only provide
parts. In such cases:
- Parts are sent to the customer directly
-
Installation could be the responsibility of the customer unless titles to
vehicles or equipment specify otherwise
Shipping Costs for Warranty Claims
Warranty claim shipping costs will follow manufacturer policy. Some
manufacturers cover the shipping cost of defective parts. Some others may
ask the customer to pay for return shipping.
Warranty Limitations
- Unless stated otherwise, Flobay LLC does not offer separate extended warranties.
- No change to the terms of manufacturer warranties.
- All warranty claims are at the discretion of the manufacturer.
Disclaimer
Products are sourced from manufacturers or authorized U.S. distributors.
Where applicable, authorization documentation can be provided for verification.
All product warranties are provided by the manufacturer. We help
customers with the warranty procedures to come up with a solution.
At Flobay LLC, we bring innovation and
performance to every lawn and garden. From powerful mowers to essential
outdoor tools, we deliver quality products backed by brands you can trust.
Questions and Contact Information
📍 Address:
283 S Santa Fe Dr, Denver, CO 80223
✆ Phone:
+1 (719) 402 4325
✉ Email:
Contact@flobay.com
🕐 Business Hours
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed